Feel free to ask any question.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, including those that are marked as final sale or non-returnable. If you are unsure about the eligibility of your item, please contact us for clarification.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after the 30-day period may not be accepted.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include your order number and a description of the issue in your email to [email protected]. We may request photos of the damaged item to assist with the resolution process. Depending on the situation, we may offer a replacement or refund.
For any questions regarding returns or refunds, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please note that all communication will be conducted via email only, and we aim to respond within 48 hours during business days.